FAQ

Frequently Asked Questions

Shipping & Delivery

Q: How long does delivery take?
A: We aim to dispatch orders within 1-2 business days. Delivery typically takes 3-5 business days within the UK.

Q: Do you offer international shipping?
A: Yes, we ship internationally. Delivery times vary by location.

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in original packaging. Please see our Return and Refund Policy for full details.

Q: How do I return an item?
A: Contact us at support@luxebysarah.com to initiate a return.

Orders & Payment

Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and PayPal.

Q: Can I modify or cancel my order?
A: Please contact us immediately at support@luxebysarah.com. We'll do our best to accommodate changes before dispatch.

Products

Q: Are your products authentic?
A: Yes, all products sold at Luxe By Sarah are 100% authentic and sourced from trusted suppliers.

Q: Do you restock sold-out items?
A: We regularly restock popular items. Sign up for notifications on product pages to be alerted when items are back in stock.

Contact

Q: How can I contact customer service?
A: Email us at support@luxebysarah.com or visit our Contact Us page. We respond within 24-48 business hours.